COVID 19 Travel Advice
Our COVID-19 protection Framework
Guest Responsibilities
It is the guest's responsibility (main driver and other adults on each booking) to keep up to date and comply with advice, rules and restrictions from government and health authorities, and do their research in regards to leisure, business and essential service travelling, border closures, lockdowns and caravan park/campground requirements.
For bookings made from 1st May 2020, you should take into account the risk of COVID-19 and associated government measures. We advise you to closely follow any travel advice from your local government and health organisations, and we recommend reading all terms and conditions in regards to cancellations so that you understand the impact in case your travel plans need to change.
How is Tui responding to the changing COVID-19 situation?
We understand the uncertainty regarding COVID-19 is unsettling and may affect your current or future travel plans. In this challenging time for the global community and the tourism industry, the health and wellbeing of Tui guests and our team is our highest priority. We would like to reassure everyone that our existing policies and procedures are in line with the guidance provided by the World Health Organisation (WHO) and other government agencies. Tui is constantly monitoring travel restrictions and other advice which may impact our guests.
Is Tui prepared for another lockdown?
Tui is a well established New Zealand company which has been operating for more than 25 years. Since our international borders closed in March 2020, we have refocused the business on domestic tourism. There are so many New Zealanders who are keen to support Kiwi businesses and to use this opportunity to see their own country that we have been very busy since we came out of the first lockdown.
Even now with recent developments, our guests who are unable to travel immediately are choosing to put their bookings on hold and travel with us as soon as they are able.
This is a great business to be in right now and we are excited about our future. We can’t wait to have you travel with us.
Keeping up to date
We recommend that guests check travel advice from the New Zealand government regarding travel in New Zealand, or for guests travelling overseas, check the Safe Travel website before embarking on any journey.
Can I continue travelling if Covid-19 traffic lights change?
You can continue to travel in green, orange and red alert levels as long as you abide by the requirements regarding scanning, social distancing, and use of face coverings.
Read more about COVID-19 Protection Framework.
Are Tui branches in New Zealand open?
Please check individual location pages to see if your pick up and drop off branch is currently open, with limited contact pickup and return procedures. If the situation changes and a branch you are picking up from or dropping off to is closed, we will be in contact with you directly to discuss your options.
Does Tui offer limited contact pick-up and drop-off?
To aid with social distancing and reduce contact with our team while COVID-19 is a health concern, Tui has introduced limited contact vehicle collection processes. Pre-registration can be completed online, the rental agreement and other documentation can be emailed to guests and our How To videos provide a great overview of how to use your camper.
Can I change my existing booking?
If you are due to travel to/from a Country which has imposed a short-term travel ban and/or where you cannot travel to your original Tui destination we offer the following options:
- If you are forced to cancel your holiday due to government enforced COVID-19 border closures or restrictions, will be subject to a cancellation fee of $100.00 which will partially cover our costs of credit card and administration fee). The balance of the hire amount can be held for a future booking occurring within 18 months from opening of borders or refunded at any time. This will allow hirers the option to preserve the value of their money against adverse exchange rate fluctuations.
- Offer a credit for any monies paid for a future booking. You may rebook to a future date within 18 months from opening of boarders to your country. The value of your current booking will be credited for use on the new trip, subject to availability. If you do not yet know your new travel date at this time, we will hold this credit against your current booking, for when you are able to advise new dates.
- Change of location - If you are already on the road and want to change the drop-off location, we will waive the change of location fee. However, there is no refund for unused days due to early return.
What if I am on hire and want to return early due to a new lockdown?
You are welcome to return your vehicle earlier if you wish. We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new COVID level restriction. The credit that you can use towards a future booking would be to the value of any unused days.
This means you can explore what you didn’t get to see without having to pay in full next time.
Can I extend my hire?
Absolutely. You can extend your hire if you feel like you want some more solitude in our beautiful backyard!
Extensions are subject to availability. The current daily rate at the date the extension is confirmed will apply.
What happens if I am unable to return the motorhome to your base?
In the unlikely event that you will be unable to travel back to either of our bases in Auckland or Christchurch, please get in touch with our team on 0800 324 939.
What if I made my booking through a travel agent, how do I get help?
Please contact your travel agent directly, as we will need to liaise with them about your booking.
Other Information
Vehicle Cleaning – Tui is following government cleaning regulations and all units are disinfected thoroughly during the cleaning process to ensure you and your family have a safe and enjoyable holiday.
Social Distancing – In line with social distancing recommendations, our staff will limit their contact with you on pick up. We will still ensure you understand how to use the vehicle through the use of our “how to” videos. Also, our Tui Assist staff are more than happy to help with any questions you may have while on the road.
Health & Wellbeing – We are providing regular updates to our staff on hygiene and cleaning practices to help keep everybody safe during these times.
This information is valid as at 09.11.2021 - please check back regularly for updated information.