PLEASE NOTE: If you are not travelling within the next 7 days please email info@tuicampers.co.nz  Do not telephone. Please do ONLY email us ONCE - every email will receive a response YET a 24 to 72 hrs delay can be expected during these challenging times!

Current as of 26 March, 2020 2000 AEST

As of 23:59 Wednesday 25 March, 2020, New Zealand entered Alert Level 4.  All persons will then be required to self-isolate for a minimum of four weeks.

The safety and wellbeing of our customers and team members is always our utmost priority. We want to let you know what we are doing in response to Coronavirus (COVID-19).

We have put together some information below which may help to answer some of your questions or concerns about your current bookings or upcoming travel plans. As you all know the situation is changing daily, and we are doing our best to keep this information current, and do the right thing by our customers and our staff. Thank you for your understanding during this difficult and tumultuous time.

If you need to extend, cancel, re-schedule your existing booking, have any additional queries or if we can be of further assistance, then please do not hesitate to contact us.

Wishing you safe health.

Kia kaha,
The team at Tui Campers

Alert Level 4

  • Everyone must self-isolate and only people who undertaking essential services and the transport of freight will be permitted to travel.
  • Motorhomes will need to be parked up at a stationary location and are not permitted to travel around the country. If you are planning to self-isolate at a campground or holiday park you will need to remain there for the duration of the level 4 crisis or until you can take a flight home. 

Self-Isolation

Campgrounds are essential services and permitted and encouraged to stay open during Alert Level 4.  However, shared facilities must not be used and owners may wish to close these off where possible.

Self-contained vehicles can be used as accommodation by persons that are self-isolating.  Self-contained vehicles have a toilet, water and waste facilities and will display a sticker confirming they meet the Self-Containment Standard NZS 5465:2001.

Those using self-contained vehicles to self-isolate are strongly encouraged to stay at commercial camping sites, if available.  They must remain at the same site for four weeks or until the Alert Level is reduced.   Note that during Alert Level 4, Department of Conservation campsites will be closed, along with many local council-owned freedom camping spots.

Vehicles that are not self-contained must not be used for self-isolation.   Those currently living in vehicles that are not self-contained must find alternative accommodation while New Zealand is at Alert Level 4. 

Returning your motorhome 

For the safety of our staff and following industry guidelines on operating during the Alert Level 4, we have decided to close both our Auckland and Christchurch depots until further notice.

Any vehicle returns after today will be unattended and we ask the following procedure to be followed.
Please return your vehicle full of fuel as per pick up and with waste (toilet rinsed clean) empty. Please also turn off your fridge.

If you are aware of any damage occurring during your hire, please leave a note of it in the vehicle and email us further details when able. Emails will continue to be monitored and we will respond as quickly as possible.

Please lock your vehicle and put the keys where indicated on the notice at the depot.
Once the vehicle has been checked in “returned” by staff, an email will be sent to you. Please be aware that this is unlikely to be done daily so there may be a delay.

  • Please proceed immediately to the closest branch to return your motorhome before proceeding home in New Zealand or to the airport to get an international flight.

We encourage all travellers to practice social distancing and good hygiene. Official government guidelines can be found here

Cancellations and refunds

In the case of bookings made on our website, the existing T&C’s will apply. We are also offering the option of transferring bookings to a future date, with completion by 20 September 2021.  We will hold and transfer the current value of the hire to a new booking; there will be no refund of any reduced days or if the daily rate is less than what is being paid now. There will be no charge for these date changes, however any rate increase will be applicable.  The benefit is that you do not suffer any loss of deposit or booking fees and the exchange rate does not alter for this portion of your hire costs.

With bookings made via third parties, including online travel agents, traditional travel agents or other 3rd parties, then any request for a refund should to be direct to that organisation in the first instance.

Alternatively, if you wish to cancel and be refunded, then standard cancellation fees will apply 

  • 29 days and over deposit retained
  • 20 - 29 days 20% of total reservation cost
  • 10 - 19 days 40% of total reservation cost
  • 1 - 9 days 75% of total reservation cost
  • No Show 100% of total reservation cost. 

In all cases the minimum amount retained is the deposit.

No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.

Contact your insurer: 

If you have a travel insurance policy which covers incidents like this and plan on making a claim, please let us know and we can send you a letter to help with your claim.

Emergency Housing for Self Isolation or Essential Services

Tui Campers will not be taking any new bookings for customers outside of those operating as an essential service.  

Self-Isolation or Displaced Visitors  

Self-contained motorhomes are a good option for people who need to self-isolate but are unable to do so safely in their current home or living situation. 

Motorhomes will need to be parked up at a stationary location and are not permitted to travel around the country. If you are planning to self-isolate at a campground or holiday park you will need to remain there for the duration of the level 4 crisis or until you can take a flight home. 

Essential services  

We can support essential businesses with self-contained motorhomes for the purposes of essential worker services, isolation / quarantine, or emergency housing.

If you would like to speak to us about these options, please email us on info@tuicampers.co.nz 

Contact details

Email - (preferred option) – info@tuibrands.co.nz 

Phone (between 9am and 3pm Monday to Friday)
Freephone NZ number – 0800 324 939
International - +64 800 324 939

If you have trouble with the freephone number, then the Christchurch number will also be monitored during the same period - +64 3 359 7410.
The Auckland phone number will not be attended.