This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. For detailed conditions, refer to the rental agreement upon vehicle collection or a PDF copy of the rental agreement can be Downloaded Here. Rates quoted are in New Zealand dollars.
Minimum rental period: 5 days. Minimum rental is extended to 14 days for travel between 20 December and 10 January for our 2, 4 and 6 berths motorhomes with shower and toilet and 4+1 hi top models. 2/3 hi tops and Deluxe Sleepervans are 10 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Minimum rental period is subject to change during peak periods. Vehicles are required to be collected and returned within business hours.
Each day after the final hire day, that the vehicle is not returned, you may be charged double the daily gross rental rate.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
At time of booking a non-refundable deposit of NZ$300 is payable. The balance is due 28 days prior to commencement of the hire. If the balance is not received 28 days prior, Tui Campers reserves the right to treat the booking as cancelled.
We only accept Visa/MasterCard Debit/Credit card. These cards will incur an additional 2% surcharge on any transaction. The following fee apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.)
For security reasons we do not accept cash at our branches. We accept credit card and debit card for charges paid on rental pick-up and drop-off.
Tui Campers has branches close to Auckland and Christchurch Airports. Pick ups to Queenstown Airport, Dunedin Airport, Wellington Airport, Picton Ferry Terminal, Nelson Airport and the Greymouth Train Station are available on application for a relocation fee of NZ$1500 prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. This service is only available for the hire of Tui or Freedom Campers vehicles only.
High Season: 01 Oct - 30 April
Monday to Sunday 8:00am - 5:00pm
Pick up vehicle hours 9:00am - 4:00pm Return vehicle hours 9:00am - 3:00pm
Low Season: 01 May - 30 Sept
Monday to Saturday 9:00am - 4:00pm
Pick up and vehicle return hours 9.00am - 3.00pm
Closed Sunday unless by arrangement only (contactless) *conditions apply*
The latest vehicle collection time from the depot is 4pm (high season) and 3pm (low season), so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $100 late collection fee can be pre arranged if you cannot arrive before this time.
We reserve the right to close the depot on weekends and public holidays. If pick up or drop off is contactless due to closure, there is no courtesy shuttle bus to and from airport. Customer will need to make own arrangements to our depot/airport at their expense.
Tui offers conveniently located New Zealand campervan rental depots on the North and South Islands. Not only do we offer one way rentals between these locations, we also provide free airport transfers to our Auckland or Christchurch branch for your convenience.
Wellington Airport - Picton Ferry - Nelson Airport - Greymouth Train Station - Queenstown Airport - Dunedin Airport
Our rates include GST of 15%.
The vehicle has comprehensive insurance cover in case of accident damage or loss of contents (excluding personal belongings). The hirers liable up to the excess/deductible for the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. The Liability applies in respect of each claim, not per rental. In addition to the Liability, and where our Bond Waiver has been purchased, an administration fee of $150 will be charged per claim. Otherwise, the fee is $450.00 per claim.
When you collect your vehicle we take an impression of your credit card as the bond for your excess/deductible. This is the insurance excess for any single accident which may occur during your holiday. The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up, emptying of the toilet at the end of hire, or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. We do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident. Where a credit card is not available, a cash bond will be held by Tui Campers for 28 Days following hire.
Please Note: For customers who are using debit cards for the security deposit, due to the limitations within terms of use for debit cards these are treated as cash and the full excess will be debited unless the bond waiver is purchased and then a signed imprint will be taken.
Trail Seeker, Trail Adventurer, Bunkie, Bushranger 4WD and Trailexplorer – There is an excess of NZ$6,500 (NZ$7,000 for drivers aged under 25 years) included within our standard rates.
Deluxe Sleepervan, Trailfinder’s 2/3 and 4+1 - There is an excess of NZ$4,500 (NZ$5,000 for drivers aged under 25 years) included within our standard rates.
In addition to the insurance cover set out above, the hirer may also choose the Bond Waiver Insurance (BWI) options or Windscreen/Tyre Insurance (WTI) by so indicating on the Rental Document. The amount of that excess and the daily rate payable in respect of BWI is dependent upon the age of the hirer and the type of vehicle hired.
The excess can be reduced by purchasing one of the following Reduction Options:
Trail Seeker, Trail Adventurer, Bunkie, Bushranger 4WD and Trailexplorer –
This option can be purchased by paying an additional NZ$40 per day (NZ$45 per day for drivers under 25 years) reduces excess to NZ$3,000 and only a credit card imprint is required. Maximum charge is for 50 days.
Deluxe Sleepervan, Trailfinder’s 2/3 and 4+1 –
This option can be purchased by paying an additional NZ$30 per day (NZ$35 per day for drivers under 25 years) reduces excess to NZ$2,500 and only a credit card imprint is required. Maximum charge is for 50 days.
Trail Seeker, Trail Adventurer, Bunkie, Bushranger 4WD and Trailexplorer –
This option can be purchased by paying an additional NZ$70 per day (NZ$75 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required. Maximum charge is for 50 days.
Deluxe Sleepervan, Trailfinder’s 2/3 and 4+1 –
This option can be purchased by paying an additional NZ$55 per day (NZ$60 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required. Maximum charge is for 50 days.
Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. This additional Insurance only covers you for one incident when after your Standard excess applies. You can apply to purchase this cover for the remaining days of your hire.
This option can be purchase by paying an additional $9 per day to provide protection for damage to the front windscreen and tyres. Included is two tyre replacements, multiple tyre punctures, one windscreen and multiple windscreen chips.
Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Tui Campers reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirers cost.
The New Zealand government imposes a road user charge on users of diesel vehicles. The Customer must therefore pay a road user charge recovery fee on return of the Vehicle to Tui. The road user charge recovery fee payable by the Customer will be calculated on return of the Vehicle based on the kilometres travelled during the hire and the category of Vehicle booked by the Customer.
The vehicle rates per 100kms are as follows
4+1 Trailfinder, 2 Berth S/T, 4 berth bunkie and Bushranger 4WD - $7.60
TrailExplorer 6 berth - $8.00
We reserve the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.
Accessories
Accessories are available to hire from Tui Campers. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what excess reduction option was taken.
Vehicles must be collected and returned to our branches (not airports unless a relocation has been agreed to). A transfer to the Tui Campers branch from the Auckland and Christchurch Airport and vice versa is provided free of charge. This also includes airport area accommodation. Please advise surname, reservation number, arrival terminal or hotel name and number of passengers requiring collection when you contact us. Our shuttle service operates from 9am - 3pm only and is normally within 30 minutes.
For airport pick ups between 3pm - 4pm during the summer months you will need to make your own way to our depot by taxi/uber at your own cost. Transfers do not apply for relocation pick ups and drop offs in places like Queenstown, Nelson, Picton, Wellington, Dunedin or Greymouth.
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s financial institution.
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years. Additional drivers must meet all Tui Campers rental requirements, be at the depot at time of vehicle pickup with their driver's license and sign the rental agreement.
Each vehicle is supplied with complimentary living equipment such as bedding, cooking equipment, eating utensils, bath and tea towels. We also supply pegs, clothes line, dustpan/brush, fire extinguisher and bucket/hose. Please refer to the 'living' tab on each vehicle category.
We can store your personal vehicle in our secure yard for a one off fee of $60.00. Please note we do not offer this service at our Auckland branch during the high season. Tui Campers does not take responsibility or liability if any damage or theft that occurs whilst parked.
Smoking in Tui Campers vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any Tui Campers vehicle and the same cleaning fee will apply.
The gas bottle(s) is supplied full. The gas bottle can be returned empty to Tui at the completion of the rental. This is a compulsory fee and if the hirer chooses not to use the gas bottle the fee is non refundable.
Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in Tasmania or Cairns (Australia) and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Tui vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Canyon Road in Queenstown, The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Te Anau to Milford Sound Road (4 & 6 berth Motorhomes only), Ball Hutt Road near Mount Cook, 90 Mile Beach in Northland, Cape Colville to Port Jackson Road in Coromandel.
Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field. You will be responsible for all damage if travelling on these roads.
Tui Campers have partnered up with Bluebridge Cook Straight Ferries to exclusively offer our customers a 10% discount using a promo code.
The two main islands of New Zealand, the North Island and South Island, are separated by sea and require a ferry trip. If you wish to hire from Auckland to Christchurch or vice versa you will require a ferry. The ferry trip takes approx. 3.5 hours and there are several sailings per day in each direction.
During the peak tourist months, November to March, reservations are highly recommended. Ferry pricing is based on the length of the campervan/motorhome. Please consult our vehicle pages for the length of the vehicle.
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Tui Reservations in Christchurch. Subject to the change being approved, an additional charge of $1500 will apply.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Tui Campers in Christchurch who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (gross rate) of an extended rental must be paid by credit card over the telephone or at a Tui Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter maybe being charged double the daily gross rental rate.
If a clear and obvious pricing mistake is made by Tui Campers on its website or other publicity, Tui shall not be bound by the mistake and may correct it even after a booking has been made. However, the Hirer shall in such circumstances have the option of cancelling the booking and obtaining a full refund of any money already paid. Tui Campers will not honour calculation errors. Should a calculation error occur Tui Campers will charge for the shortfall.
Although we run late model vehicles, it may happen that small repairs are required.
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Tui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
Any problems associated with the vehicle, including equipment failure, must be reported to Tui Campers as soon as possible and within 24 hours in order to give Tui Campers the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Tui Campers do not accept liability for any claims submitted after this period.
All traffic infringements including Speeding, Parking Tickets, Unpaid Toll charges and Freedom Camping Fines will be passed onto the customer. Tui Campers reserves the right to and will charge the hirer’s credit card using the bond imprint given to cover the cost of the fine, plus a processing fee of NZ$60.00 to cover associated administrative costs.
Tui Campers reserves the right to charge the hirer for any vehicle damage including third party property damage not reported on return of the vehicle. In addition to these costs, Tui Campers reserve the right to charge for associated administration costs for processing (irrespective of excess) all insurance claims in the event of the customer not having a NIL excess. An administration fee of $150 will be applicable where our Bond Waiver has been purchased. Otherwise, the fee is $450.00 per claim.
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
If the Customer wishes to collect their Vehicle after business hours, they must first get approval from Tui Campers. If the after hours pick up is approved, this will be a contactless pick up and a fee of NZ$100 is applicable. Vehicle must be returned by 3pm on the day and location stated on your contract. Any vehicle returning after this time will incur a late drop off fee of $100. If a customer wishes to do a contactless pick up on a Sunday during the low season where we are closed, will incur an after hours fee of $100 and must be pre approved. Drop offs will only be approved if option Flying Free insurance is take.
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund. Should no vehicle be available to replace then a full refund will apply.
Vehicles cannot be requested by make, model or year. Only by vehicle category.
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
In the event of no alternative vehicle being available to the renter, our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Where pick-ups originate from North Island and return in South Island and the pick-up is between:
– 1 April and 30 September – a one way fee of NZ $150.00 applies.
– 1 October and 31 March – a one way fee of NZ $250.00 applies.
Where pick-ups originate from South Island and return to North Island and the pick-up is between:
– 1 April and 30 September – no one way fee applies.
– 1 October and 31 March – a one way fee of NZ $150.00 applies
It's is possible to commence your hire in Auckland or any other North Island location and finish it in Christchurch or any other South Island location (or vice versa) if the rental period is a minimum of fourteen (14) days .
One way hires of shorter duration are subject to availability. Please enquire.
The liability of Tui Campers extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle. If the vehicle has any mechanical failures these problems must be reported to Tui Campers as soon as possible in order to give Tui Campers the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Tui Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Tui Campers does not accept any liability for any claims made after this point. Tui Campers is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Tui Campers can deny the refund request at its own discretion.
All Tui vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance service for any vehicle related breakdowns. In the event that you need roadside assistance, please call the AA free phone number 0800 22 27 39. Please give them your car registration plate number and provide and directions to help them locate you.
If the AA are unable to assist you, please contact us on 0800 324 939.
IMPORTANT NOTE: For non-mechanical (driver error) call outs, you will need to pay the applicable fee directly to the AA prior to their attendance.
Mechanical breakdowns covered by the AA Roadside Assistance service include the following:
Engine faults.
Electrical faults.
Cooling system.
Vehicle recovery.
For all Non-Mechanical breakdowns, the Automobile Association will charge you the relevant call out fees. Non-mechanical breakdowns include, but are not limited to, the following:
Running out of fuel.
Refilling the vehicle with the incorrect fuel (i.e. putting petrol in instead of diesel).
Damage to wheels and/or tyres.
Losing the keys or locking them inside the vehicle.
Having a flat battery due to the ignition or lights being left on.
A breakdown as a result of damage caused in an accident, including salvage.
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include regular checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as microwave, gas heater, air conditioning unit, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment, must be reported to Tui Campers as soon as possible and within 24 hours in order to give Tui Campers the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Tui Campers will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation. No alternative accommodation or food items will be paid for during down time.
Once a booking has been confirmed, deposit paid and confirmation has been sent there is a free cancellation grace period of 24 hours. After 24 hours the booking is subject to the cancellation policy. The NZ$300 deposit is forfeited if bookings are cancelled 29 days and over of departure. The deposit can be held in credit for a future booking occuring within 18 months.
In the case of postponing the travel dates of your booking and then subsequently cancelling, the original travel dates will be used to calculate the cancellation fees
No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.
Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Tui Campers will process the refund back to the original credit card charged, or online if the payment was made by direct debit. All refunds will be made in NZ$ and Tui Campers does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.
All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire otherwise a refuelling fee will apply.
Hires are also liable for AdBlue diesel additive as required - $60 per hire.
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Tui Campers or modifications and/or upgrades to the vehicle design made by the manufacturer. Prices may be subject to change due to factors beyond the control of Tui Campers. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.